Delete your account

How deletion works

• Immediately after request, your account enters pending deletion status.
• The first 30 days are a minimum recovery period before cleanup may begin.
• The eligibility date is not a promise that deletion completed on that date.
• Completion stays pending unless required Firestore, Storage, external-processor, and cross-user cleanup checks all succeed.

Delete from the app

1. Open Bynesh.
2. Go to Account or the account settings area.
3. Open the Delete account flow.
4. Confirm the request and complete any required re-authentication.

After you request deletion

Your account is hidden and the request stays pending. Cleanup may begin after the recovery period, but Bynesh does not treat that date as proof of completion. If any required cleanup step is unavailable or fails, the request remains pending for retry and review.

If your account owns an organization, the request enters a reversible ownership-resolution state before cleanup. The status screen does not expose organization identifiers; contact account support if you want to continue deletion and resolve ownership.

Subscriptions and billing

If you bought Premium through Apple App Store or Google Play, deleting your Bynesh account does not cancel that subscription. Cancel it through the same store account that billed the purchase.

Read Billing and subscriptions for store management links, restore guidance, and refund information.

Delete by email

If you can't open the app, email account@pluria.org and ask us to delete your account. Include the email address or @username on your account so we can find it.

What gets removed

The request queues your profile, sign-in account, personal settings, and eligible personal public content for verified cleanup. Bynesh does not report the request as complete while a required storage location, processor, or cross-user reference remains outside verified cleanup coverage.

What may remain in totals or anonymous form

Aggregate poll totals may remain so published results stay internally consistent. Limited fraud-prevention, dispute, or legally required records may also be retained under a defined purpose and retention period. Contact us if you need the applicable retention basis for your request.

What happens to your identity verification

If you ever verified your identity, we review the videos, the reviewer's decisions, and the link between your verification and your device as part of deletion. Anything we no longer need for fraud prevention, disputes, or legal reasons is deleted or unlinked from your account.

If you'd like us to delete your verification or process a consent withdrawal before deleting the whole account, email account@pluria.org.

Cancel deletion

Sign back in to see the server-verified status. Cancellation remains available whenever irreversible cleanup has not begun, even if the earliest eligibility date has passed. If the app does not offer cancellation, it will not claim that the date proves completion; contact account@pluria.org for the current status.

Cancelling reactivates private account access. Public profile and identity visibility are not automatically republished.

Need help first?

Secure in-app export delivery is not available yet and does not record an export request. For a data access or portability request, account recovery help, or privacy details before deleting, email account support and see Support, Privacy Policy, and Billing and subscriptions.