Delete your account

What happens when you ask

1. You ask us to delete your account

   In the app, or by email.

2. Your profile is hidden when the request is recorded

   Once we accept and record your request, your public profile, polls, comments and posts stop being visible to anyone else. An email alone does not change your account.

3. Someone on our team deletes the account

   Your sign-in details, profile, settings and uploaded files are deleted within 30 days of your request.

The 30-day period is a limit on us, and it is not a completion deadline that passes by itself. We do not run this on a timer, and we will not tell you deletion is finished before it is. To ask where your request stands, email account@pluria.org.

Delete your account in the app

1. Open Bynesh and go to Account
2. Choose the option to delete your account
3. Confirm

   You may be asked to sign in again first.

Delete your account by email

If you can't open the app, email account@pluria.org and ask us to delete your account. Tell us the email address or @username on the account so we can find it. If we have reasonable doubts about who is asking, we may request the information needed to confirm account ownership before acting. Do not send us your password.

While you wait

While your recorded request is pending, your account stays hidden. You can sign in to cancel only before permanent deletion starts. Once it starts, cancellation and restoration are no longer available, even if some deletion steps are still unfinished.

If you run a Page, someone else needs to take it over before we can delete your account, so the Page isn't left without an owner. We'll email you to sort that out. You can still cancel while it is being settled.

What we delete

Your sign-in details, your profile and @username, your settings, the polls, posts, comments and replies you published, and the files you uploaded. After deletion is complete, your @username can be used by someone else.

What we keep

Your votes stay counted in poll totals, so published results don't change, but nothing in those totals points back to you. Messages you sent to other people or to Pages may stay in their conversations, and content you posted for a Page stays with that Page. We may also keep a little information where the law requires it, to prevent fraud or to settle a dispute, and only for as long as that purpose needs it. Those retained records may still relate to you. Email us if you want to know what we kept, why, and the retention period or criteria that apply.

Copies of deleted data can stay in our backups for a limited time, until those backups expire. We can't remove copies other people saved or shared, such as screenshots, downloaded images or pages kept by search engines.

If you ever verified your identity

We look at the videos, the reviewer's decision and the link between your verification and your device as part of the deletion. Anything we no longer need for fraud prevention, disputes or legal reasons is deleted or unlinked from your account.

If you'd like us to delete your verification or process a consent withdrawal before deleting the whole account, email account@pluria.org.

If you subscribed in the past

Bynesh doesn't sell subscriptions today. If you subscribed through the App Store or Google Play before, deleting your Bynesh account does not cancel that subscription. Cancel it through the same store account that billed the purchase.

Changing your mind

Sign back in and cancel from the screen the app shows you before permanent deletion starts. The app checks whether cancellation is still available. If it cannot confirm the status, it will not promise cancellation. For help checking your request, email account@pluria.org and we'll tell you.

Cancelling gives you your private account back. It does not automatically make your profile or your posts public again. You choose that.

Before you delete

In-app data exports are not available yet, and using that option does not submit an export request. To get a copy of your data, recover your account or ask about your privacy first, email account@pluria.org. The privacy policy explains what we hold and why.