Support
Use this page for account help, verification, billing, exports, deletion, app voting questions, and safety reports.
For blocked verification, device changes, or review issues.
Get verification helpManage Premium scope, restores, refunds, store cancellations, and ad-related billing questions.
Open billing helpVoting happens in the app. Public web pages are for reading, sharing, and discussion.
A weighted view adjusts aggregate values to better match a wider audience — for example, if more people from one country voted than usual. It appears only when there is enough data to use it responsibly. A corresponding raw view is available only when the same privacy rules permit it; before results are available, no public result values appear.
Even when a result is available, a very small group could reveal who voted and what they chose. Those breakdowns stay hidden to protect people's privacy.
The most common reasons are a blurry or dark video, the photo not matching the ID, a recording that looks like a replay rather than a live capture, or the device being already linked to another verified account.
Yes, in the app. Publishing requires an eligible signed-in account and can use a personal profile or publisher page.
Start by verifying your email and phone number. To carry more weight, you can also verify your identity, or upgrade to Premium where it's offered.
Premium removes supported ads only for the billed person or billed publisher page. Public web pages can still use separate ad settings.
Cancel through the same Apple or Google Play account that billed the subscription.
Open Apple's subscription manager for the Apple ID that made the purchase.
Apple subscriptionsOpen Google Play subscriptions for the Google account that billed Premium.
Google Play subscriptionsRefunds are handled by the store. Use Apple Report a Problem or Google Play refund help first.
Apple refund helpFor restore failures or the wrong person/page getting Premium, email support with the billed platform and account context.
Email supportThe full public explanation is on Billing and subscriptions.
Account access, verification, publishing, voting, and privacy controls.
Discovery, Question pages, sharing, embeds, approved browser replies, and aggregate results when available.
Report in the app when possible. If you cannot access the app, email support@pluria.org. If someone is in immediate danger, contact local emergency services first.
Most account controls live in the app. If you cannot use it, contact account@pluria.org.
See Privacy, GDPR, Billing, and Delete account.
Routine support replies usually arrive within 2 business days. Safety and integrity issues are prioritized sooner when possible.
