Get help with Bynesh
We usually reply within two business days. Safety reports come first.
Common questions
How do I vote?
In the app. The website is for reading and sharing polls. Voting needs a confirmed email address and phone number, and we limit repeat votes from the same account. This doesn’t guarantee one vote per person.
Why can’t I vote on some polls?
Voting needs a confirmed email address and phone number. Some polls are also limited to certain people by whoever posted them. Every vote counts the same.
When can I see how people voted?
Most polls show their totals when they close, and some show them while they’re open. Either way, the numbers appear once at least 30 people have voted. The details are in how we protect a result.
Can I post my own polls?
Yes, in the app, from your profile or from a Page you run.
How do I get a copy of my data?
Email account@pluria.org from the address on your account. Downloading your data from the app isn’t available yet.
How do I delete my account?
Ask in the app, or email us. Once we accept and record your request, your profile is hidden, and someone on our team deletes the account within 30 days. Deleting your account has the details.
Do I have to pay for anything?
No. Bynesh is free, and there’s nothing to cancel. If you subscribed through Apple or Google in the past, cancel through the same Apple or Google Play account that billed the subscription.
Reporting a safety problem
If someone is in immediate danger, contact your local emergency services first. Otherwise, use Report in the app. If you can’t open the app, email support@pluria.org. Reports about children go to the front of the queue.
Who to email
- Help with the app
- support@pluria.org
- Your account and your data
- account@pluria.org
- Safety and child safety
- support@pluria.org
- Press
- media@pluria.org